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Return Policy

JSU Return Policy

Our Commitment to Satisfaction At JSU, we prioritize your satisfaction and strive to ensure you love every purchase. However, we understand that sometimes a product may not be what you expected. In these cases, we are more than happy to assist with returns under the following policy.

Return Conditions

  • Eligibility Window: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Returns must be requested within 30 days of the delivery date.
  • Non-Returnable Items: Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
  • Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

Return Process

  1. Request a Return: Contact our support team at jsuverse@gmail.com with your order number and the reason for the return.
  2. Receive Return Confirmation: Once your return is reviewed and approved, you will receive a return authorization number and address to send your item.
  3. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  4. Receive Your Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jsuverse@gmail.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us For more information about our return policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at jsuverse@gmail.com.

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